Reference

koinaga88 Legal Terms For Your Account

koinaga88 sets out Legal terms for account access, wallet records, privacy choices and policy requests in one clear place.

Account termsPrivacy controlsPolicy requestsLocal-law access
koinaga88 koinaga88 Legal Terms For Your Account
POLICY HELP

Ask About Legal And Account Access

A clear support route helps when a Legal question affects your account, wallet record or access request. We ask you to use the support path inside your account and include the account email or phone detail connected to the issue. That gives our team enough context to discuss a policy without exposing private details in a public message.

Team online

Account access

If a phone verification step pauses access, contact us through the account support route with the displayed message and your registered contact detail. We can explain which Legal requirement applies.

Wallet records

For a DANA, OVO, GoPay or QRIS record that does not match your account, send the payment reference through support. We can check the cashier status without asking for your wallet password.

Policy requests

Use the same support channel to ask for a copy of your account data, a correction, or closure. We will confirm the request against your account before discussing personal records.

DATA PRACTICES

See How We Handle Legal Requests

Legal handling is tied to practical account controls rather than broad promises. We use the details needed to verify access, trace wallet activity and answer a request about your records.

Account details

We use your registered phone or email to connect a policy request with the correct account. Phone verification may be required before we disclose account-specific details or process a closure request.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a cashier event to an account. We do not need your wallet password to check that status.

Cookies

Cookies and similar browser storage can keep your session and language choice working between pages. You can clear them in your browser, although some account access steps may then need to load again.

Security checks

We may compare login details, device signals and phone verification results when access looks unusual. These checks help us protect account records before changing contact details or processing a withdrawal request.

Record retention

We keep account, support and transaction records for as long as needed for account administration, dispute handling and applicable legal duties. When no valid need remains, records can be removed or anonymised.

Change requests

To correct a name, contact detail or other account record, contact support from the registered account path. We may request verification before applying the change so another person cannot alter your profile.

Find Legal Answers Before Opening

These Legal answers cover the questions we hear before an account is opened or a policy request is sent. If your situation is different, use the support path shown inside your account and include the relevant reference.

Legal covers account terms, privacy handling, cookies, security checks, payment records, retention and requests to correct or close an account. It also explains that access depends on local law.

Access is available where local law permits. You are responsible for checking the rules that apply to your location before opening an account, including when connecting from Denpasar or another Indonesian city.

Phone verification links an account to the contact detail supplied during registration. We may require it before account access, a profile change or a response that contains private account information.

We use DANA and QRIS references, along with OVO, GoPay, bank transfer or virtual account details, to match a cashier event with your account. We do not request your wallet password.

Yes. Send a correction request through the account support path using your registered contact detail. We verify the requester first, then assess the change against account records and applicable Legal requirements.

Contact support from the registered account route and state whether you want closure, a data copy or removal of eligible records. Some records may remain where needed for disputes or legal duties.

We publish updated wording on this Legal page and identify the relevant change date. If the change affects your account access or a pending request, support can explain the next account step.